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Last Updated: 25 March 2025
At Zen Noir, we want you to be fully satisfied with your purchase. If something’s not right, here’s how we handle returns and refunds.
1. Returns Eligibility
- You may return an item within 30 days of delivery.
- Items must be unworn, unwashed, and in original packaging with tags.
2. How to Initiate a Return
- If purchased via Amazon, follow the Amazon return process.
- For direct purchases, contact us at info@zennoir.uk with your order number and reason for return.
- You’ll receive instructions on how and where to send the item.
3. Refunds
- Once we receive and inspect your return, we’ll issue a refund to your original payment method.
- Refunds usually appear within 5–10 working days.
4. Return Shipping
- If the item is faulty or incorrect, return shipping is on us.
- For all other returns, customers are responsible for postage.
5. Exchanges
We do not currently offer direct exchanges. Please return the item and place a new order.